Okta08.05.2026
Manager, Global Partner Sales Desk
Bengaluru
Обязанности
- 01Lead, mentor, and manage a team of Global Partner Sales Desk Specialists and Cloud Desk Specialists
- 02Define team priorities, allocate resources effectively, and establish Key Performance Indicators (KPIs)
- 03Manage global team capacity and coverage to ensure all transactional service level agreements (SLAs) are consistently met
- 04Recruit, onboard, and train new team members
- 05Define and optimize the end-to-end operational processes for the Global Partner Sales Desk
- 06Oversee the seamless execution of high-volume, day-to-day partner sales desk operations
- 07Develop and maintain comprehensive documentation and training materials
- 08Work with Global Partner Program Operations team to establish best practices
- 09Drive continuous process improvements for critical functions
- 10Collaborate with IT teams to define and prioritize system enhancements
- 11Monitor, analyze, and report on operational metrics
Требования
- 015+ years of progressive experience in partner sales operations or channel sales operations preferably within SaaS or technology
- 022+ years of direct experience managing and mentoring a team or leading complex cross-functional projects
- 03Demonstrated ability to define, implement, and scale complex operational processes across global teams
- 04Deep understanding and hands-on experience with core partner systems
- 05Exceptional leadership, communication, and interpersonal skills
- 06Advanced analytical and strategic thinking capabilities
- 07Strong organizational skills, high attention to detail, and sound judgment
Условия
- 01Onsite work arrangement