Attentive12.05.2026
Messaging Strategy & Operations Manager
United States
Обязанности
- 01Lead and improve end-to-end operational workflows for emerging product initiatives, including intake, tracking, issue resolution, launch readiness, and post-launch support
- 02Translate external partner requirements and internal product constraints into clear processes, system updates, documentation, and stakeholder guidance
- 03Maintain source-of-truth trackers, dashboards, and reporting across tools such as Salesforce, Google Sheets, Looker, and internal systems
- 04Partner with RevTech, Sales Ops, Product, Engineering, and BI to improve workflows, automation, reporting, and operational tooling
- 05Build and maintain lightweight automations using tools like Zapier, Salesforce, Google Sheets, or similar systems to reduce manual work and improve accuracy
- 06Identify and troubleshoot operational breakdowns across tooling, data, automations, and cross-functional handoffs, partnering with technical teams to drive fixes
- 07Support customer-impacting launches, migrations, and escalations by coordinating timelines, surfacing risks, and keeping stakeholders aligned
- 08Serve as an escalation point for complex operational questions, partner delays, process gaps, and ambiguous edge cases
- 09Document new and evolving workflows, maintain internal and external-facing process guides, and train teammates on repeatable processes
- 10Build team resiliency by documenting institutional knowledge, improving handoff readiness, and training teammates on critical workflows and tools
Требования
- 014+ years of experience in operations, technical operations, program management, business operations, customer operations, strategy, or a related role
- 02Strong organizational and project management skills, with the ability to manage multiple operational workstreams with minimal guidance
- 03Excellent communicator who can adapt across technical teams, customer-facing teams, external partners, and leadership, including during escalations and high-stakes situations
- 04Comfortable working cross-functionally with Product, Engineering, Sales Ops, RevTech, BI, Client Strategy, and external partners
- 05Analytical and systems-minded, with experience using tools such as Salesforce, Looker, Excel, Google Sheets, SQL, Zapier, Datadog, or similar platforms
- 06Able to create structure in ambiguity, define requirements, and turn manual or inconsistent workflows into repeatable processes
- 07Comfortable documenting processes, training teammates, and acting as a subject-matter expert for specialized workflows
- 08Self-starter who takes ownership, proactively flags risks, and looks for opportunities to improve operational quality and scalability
Условия
- 01Competitive perks and benefits including health & wellness and equity
- 02US base salary range $115,000 - $130,000 annually + equity + benefits
- 03Distributed global workforce with employee hubs in New York City, San Francisco, London, and Sydney
- 04Full-time position