ClickUp12.05.2026

Senior Manager, CX Operations

Полная занятостьУдалёнка

Обязанности

01Identify operational bottlenecks and design scalable solutions using process improvements, automation, and AI-driven tools
02Extract key business insights from qualitative and quantitative data to create programs that mitigate risks and drive revenue and retention
03Promote a culture of rapid innovation and experimentation across playbooks to improve customer retention and expansion
04Drive adoption of new tools and processes, including AI and automation platforms, to increase productivity
05Synthesize customer support experience and trends to align cross‑functional teams such as Sales, Product & Engineering, Customer Success, and Finance
06Lead and execute strategic initiatives to optimize and transform customer experience and internal collaboration processes
07Drive annual planning, budgeting, capacity modeling, forecasting, and monthly/quarterly business review functions

018+ years in Operations or Strategy roles focused on Customer Support, CX, or Customer Success
02Deep knowledge of support methodology, processes, tools, and metrics
03Proven track record of technology‑enabled business process transformations with strategic AI application (e.g., ChatGPT, Claude, Gemini) and automation tools (e.g., Retool, Zapier, Make)
04Expertise in managing and analyzing data, building ad‑hoc reports, spreadsheet models, and creating executive dashboards with BI tools
05Experience managing budgets, forecasting cadence, and performing variance analysis
06Ability to engage and influence executive stakeholders, build consensus, and drive collaborative change
07Demonstrated leadership in building/scaling teams and workflows in customer‑facing or operations functions
08Direct experience with SaaS business models, customer journey, and core KPIs in a high‑growth global environment
09Proficiency with Salesforce, ClickUp, ZenDesk or comparable platforms
10Strategic thinker with a bias for action and strong ownership