Smartsheet23.04.2026
Manager, Deal Desk (Hybrid)
Bangalore
Обязанности
- 01Be the primary point of contact to the sales team in the EMEA region
- 02Manage daily operations and internal controls for the Deal Desk team
- 03Elevate specialized issues to appropriate business partners for approvals to ensure resolution
- 04Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution
- 05Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet
- 06Navigate and deal with ambiguity and potential blockers to bring the clarity needed to close the deal
- 07Become a subject matter expert on the Quote to Cash sales cycle to empower and educate the sales team on the latest product bundles and offerings
- 08Adhere to published Service Level Agreements (SLAs)to set service standards that can be relied upon
- 09Keep up to date with new company policies, initiatives, and offerings and share for awareness to Sales and internal stakeholders
- 10Serve as one of the main catalysts for driving efficiencies in Smartsheet’s quote-to-order process
- 11Ensure compliance with internal controls and work towards zero processing errors
- 12Perform other duties as assigned
Требования
- 01Bachelor's Degree in Business Administration or related business field preferred
- 02Proficiency in overall complex SaaS or Cloud Enterprise deal structures for software licensing, services and renewal deals
- 03Minimum of 8+ years of relevant Deal Desk or Sales Operations experience in a prominent enterprise software company with Direct, Channel, Government, Services, and International Sales is highly desirable
- 04Highly organized with an ability to balance being detail-oriented as well as seeing the big picture
- 05Excellent communication and presentation skills with the ability to be a calming influence while having a commanding presence across teams
- 06Ability to work flexible hours on a rotating schedule for coverage to support the USand the APAC Sales teams
- 07Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems
- 08Highly organized, detail-oriented, and with a high level of accuracy with an ability to handle multiple project timelines at once
Условия
- 01This position is Hybrid
- 02This position reports to the Senior Manager, Deal Desk in Bellevue, WA
- 03This is an Individual Contributor role
- 04Work timings would be EMEA Shift - 1PM IST - 10 PM IST