Flexport18.03.2026
Senior Manager, Communications & Content
San Francisco
Обязанности
- 01Lead Flexport's PR strategy end-to-end, including proactive media pitching, inbound media management, press releases, and rapid response.
- 02Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
- 03Develop and execute a thought leadership program positioning Flexport's CEO & Founder and senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
- 04Staff and prepare spokespeople for interviews, panels, and media appearances, including media training, message development, and briefing documents.
- 05Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.
- 06Shape Flexport's content strategy and development across blog, social media, website, webinars, and other owned channels.
- 07Define and evolve Flexport's narrative, connecting platform and products to macro stories reshaping global trade and differentiating from legacy freight forwarders.
- 08Build an editorial engine that produces high-quality, consistent content supporting demand generation, brand awareness, and customer education goals.
- 09Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.
- 10Own the voice and cadence of Flexport's customer communications outside product and transactional workflows, including service updates, policy changes, product announcements, and other moments requiring clear, trustworthy messaging.
- 11Develop frameworks and templates to ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
- 12Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.
- 13Leverage AI tools across the communications function for drafting and editing content, media monitoring and research, and automating repetitive workflows to enable a lean team to operate with the output and speed of a much larger one.
- 14Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.
- 15Work directly with the CEO & Founder and leadership team to shape Flexport's narrative and ensure participation in conversations that matter.
Требования
- 017+ years of experience spanning PR, communications, and content.
- 02A mix of agency and in-house experience is ideal.
- 03Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets.
- 04Ability to pitch effectively, with reporters knowing your name.
- 05Experience as a communications partner to senior executives, including preparing leaders for interviews, developing thought leadership platforms, and translating a leader's vision into a public narrative.
- 06Strong editorial instincts and the ability to build a content program from strategy through execution.
- 07Ability to write and to build systems that scale content without sacrificing quality.
- 08Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments such as service changes, pricing updates, or industry disruptions.
- 09Ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
- 10Familiarity with the logistics, supply chain, or trade industry is a strong plus; a fast learner with deep B2B or tech experience can also thrive.
- 11Active use of AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation.
Условия
- 01Competitive salary based on role, level, and location (range displayed reflects minimum and maximum target for new hire base salary).
- 02High-visibility, high-trust role working directly with the CEO & Founder and leadership team.
- 03Opportunity to work at the intersection of global trade, technology, and policy.