Flexport19.03.2026
Senior Manager, Communications & Content
Chicago
Обязанности
- 01Public Relations & Media Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response
- 02Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business
- 03Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics
- 04Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents
- 05Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives
- 06Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels
- 07Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders
- 08Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals
- 09Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives
- 10Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging
- 11Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions
- 12Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points
- 13Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one
- 14Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work
Требования
- 017+ years of experience spanning PR, communications, and content
- 02A mix of agency and in-house experience is ideal
- 03Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets
- 04Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative
- 05Strong editorial instincts and the ability to build a content program from strategy through execution
- 06Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions
- 07The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how
- 08Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too
- 09You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation
Условия
- 01The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region
- 02Our salary ranges are determined by role, level, and location
- 03Within the range displayed, individual pay is determined by work location and additional factors