Plaid10.04.2026

Implementation Specialist

Полная занятостьУдалёнка

Обязанности

01Work with Plaid’s most strategic customers to build out applications and/or platforms across a variety of verticals
02Own all aspects of the customer engagement, including technical scoping and design, project management, creative problem solving, establishing customer success metrics and defining long-term strategy
03Serve as a trusted advisor and lead point of contact throughout the implementation phase
04Lead effective onsite, in-person meetings throughout the implementation phase
05Partner with Account Executives, Sales Engineers, Account Managers and Technical Account Managers to support customers in building out end to end workflows
06Work cross-functionally to improve the customer onboarding experience by collecting and translating customer and partner feedback into meaningful product insights
07Build repeatable playbooks and a refined implementation motion to drive implementation efficiency

015+ years of experience in a client facing and/or technology focused role where business experience and technical acumen was combined. Experience working with Credit and Enterprise customers is strongly preferred
02Experience traveling onsite and leading effective in-person meetings
03Experience managing and executing complex technical projects with a customer-first attitude and a strong sense of empathy
04Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences
05Experience working with APIs, OAuth, webhooks, etc.
06Proven ability to quickly learn new technologies and understand complex systems
07Strong troubleshooting and problem solving skills with a continuous desire to improve technical acumen
08Experience working cross functionally with different teams and types of people
09Ability to influence both internal and external stakeholders across different functions and organizational levels
10Ability to work under pressure to meet deadlines and navigate unexpected roadblocks
11Ability to travel up to 25% of time

01Additional compensation in the form(s) of equity and/or commission are dependent on the position offered
02Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k)
03Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience