Vapi24.03.2026

Agent Strategist - SF

Полная занятостьУдалёнка

Обязанности

01Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders
02Deeply understand each customer’s deployment architecture, use cases, and success criteria
03Audit current health metrics, renewal timelines, usage patterns, and engagement cadence
04Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities
05Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering
06Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals
07Identify renewal risks and expansion signals across the portfolio
08Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive‑ready reporting
09Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy
10Surface qualified expansion opportunities supported by usage data and deployment success metrics
11Enforce service tier boundaries and protect the integrity of the engagement model
12Contribute to refining post‑sales playbooks, documentation standards, and tooling as the function scales

015+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API‑first company
02Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations
03Strong stakeholder management skills with ability to engage VP and C‑level executives
04Technical fluency to discuss APIs, integrations, deployment workflows, and architecture without writing code
05Experience in renewal and expansion motions and building commercial narratives
06Highly organized with strong CRM hygiene, documentation habits, and follow‑through
07Comfortable operating in ambiguity and building processes in a high‑growth environment
08Bonus: experience in voice, conversational AI, telephony, contact‑center technology, or AI/ML products