Synthesia19.05.2026
Strategic Customer Success Manager - French Speaking
Полная занятостьУдалёнка
Обязанности
- 01Drive Synthesia’s future growth by building relationships with clients and turning them into happy users
- 02Help educate clients on a new way to create video content
- 03Work closely with sales to create a cohesive onboarding experience for new users
- 04Engage in business-level and technical conversations at multiple levels of the organisation, including the C-suite
- 05Establish a trusted advisor relationship with clients, driving value from Synthesia products and services
- 06Successfully onboard new clients and build key relationships in the first critical months and beyond
- 07Coordinate and lead regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- 08Perform light video editing using the Synthesia platform
- 09Manage retention and growth of enterprise clients
- 10Ensure ROI and value is understood by clients, proactively looking for risks and opportunities
Требования
- 01Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
- 02Experience in managing a Book of Business along with KPIs
- 03A track record in managing risk, forecasting, and identifying growth opportunities
- 04Fluent in French and English
- 05Based in Europe
Условия
- 01A hybrid setting where you can work from our London office in Soho
- 02A competitive salary + stock options in our fast-growing Series E start-up
- 03Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
- 0425 days of annual leave + public holidays in the country where you are based
- 05Cycle to work scheme (London)
- 06Regular socials and company retreats + and regular tasty lunches
- 07Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts
- 08A generous referral scheme
- 09Pension contribution/salary sacrifice
- 10Work from home set up
- 11A huge opportunity for career growth as you’ll help shape a market-defining product