Cursor19.05.2026
IT Operations Engineer
Полная занятостьОфис
Обязанности
- 01End-User Support & Help Desk: Serves as the primary point of contact in the #it-help Slack channel, triaging and resolving employee requests in real time across hardware, software, and account issues
- 02Manages the full ticket lifecycle through the Console ticketing system
- 03Handles escalations and cross-functional requests with consistent follow-through
- 04New Hire Onboarding: Owns the day-one onboarding experience, providing new hires with their laptop and attending onboarding sessions to ensure every employee is fully set up with their device and has access to all required first-day systems and tools
- 05Directly supports the employee lifecycle workflows the role requires at scale
- 06Desktop & AV Support: Provides hands-on hardware support including monitor and laptop replacements, peripheral distribution, and macOS device troubleshooting
- 07Maintains audiovisual infrastructure across the office, including Zoom conference rooms, TVs, Logitech Tap systems, and Logitech Schedulers
- 08Laptop Inventory & Lifecycle Management: Owns the complete device lifecycle, from receiving and organizing shipments by spec, to issuing devices, coordinating replacements, and wiping returned devices for reuse
- 09Coordinates logistics for remote employees and incoming new hires
- 10Access Management & Identity Administration: Manages user access across multiple platforms via individual admin consoles and the Okta Admin Console
- 11Creates and maintains Okta groups and group rules to automate provisioning, directly aligned with the role's identity, SSO, and MDM requirements
- 12Administers Google Groups in Google Workspace Admin and manages Slack workspace settings and permissions
Требования
- 01Have 3–5+ years of hands-on IT support experience in a fast-paced or high-growth environment
- 02Are a strong communicator who genuinely enjoys helping people solve problems
- 03Have solid experience supporting macOS endpoints and administering MDM tooling (Kandji experience a plus)
- 04Have hands-on experience with Google Workspace administration
- 05Have experience with Slack administration — workspace management, permissions, and troubleshooting
- 06Understand identity and access fundamentals: SSO, MFA, directory services, and lifecycle management
- 07Have experience with Okta administration — user management, group rules, and app provisioning
- 08Take ownership of problems and follow through until they're resolved
- 09Are organized enough to manage competing priorities without things falling through the cracks
- 10Think beyond the immediate fix — you ask "why did this happen?" and "how do we prevent it?"