Elastic15.05.2026
IT Support Technician
Austin
Обязанности
- 01Deliver exceptional customer service in a distributed environment, serving as the first point of contact for issue resolution
- 02Manage, update, and dispatch tickets through our ticketing system in a timely manner
- 03Onboard new employees end-to-end, including account setup, equipment procurement, and hardware handoff
- 04Install, configure, and maintain laptops, network devices, printers, and other office equipment
- 05Track and manage hardware and software inventory
- 06Continuously review IT processes, technologies, and deployments, proactively identifying and recommending improvements — including opportunities to automate repetitive tasks using AI-powered tools
- 07Document IT systems and deliver training to users on standard methodologies and guidelines
- 08Provide build and support assistance for AV systems
- 09Coordinate with external vendors for equipment servicing and repairs
- 10Oversee patch management across corporate infrastructure
Требования
- 01Superb communication, documentation, and customer service skills
- 023+ years of IT support experience in a corporate environment
- 03Proficiency in macOS and Windows operating systems
- 04Ability to work both independently and collaboratively
- 05Experience with cloud-hosted solutions such as G-Suite, Okta, ServiceNow, Slack, and Atlassian
- 06Experience with network solutions including Cisco, Meraki, and HP
- 07Solid understanding of networking fundamentals — routers, switches, firewalls, wireless access points, and ISPs
- 08Working knowledge of network protocols including TCP/IP, DNS, and IP addressing
- 09Familiarity with device management platforms such as JAMF, Intune, and Meraki
- 10Knowledge of IT compliance and change management concepts is a plus
- 11Willingness to travel occasionally to support remote offices (less than 5% of the time)
- 12Ability to lift up to 50 lbs when required
Условия
- 01Work from Austin office 5 days per week
- 02Competitive pay based on the work you do
- 03Health coverage for you and your family in many locations
- 04Flexible locations and schedules for many roles
- 05Generous number of vacation days each year
- 06Financial donations and service matching up to $2000 (or local currency equivalent)
- 07Up to 40 hours each year to use toward volunteer projects
- 08Minimum of 16 weeks of parental leave