Cursor03.04.2026
Technical Support Engineering Manager, Singapore, Australia
Полная занятостьУдалёнка
Обязанности
- 01Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development
- 02Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution
- 03Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support
- 04Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities
- 05Drive operational excellence by improving workflows, building automations, and streamlining tooling
- 06Champion documentation and knowledge sharing to empower both customers and teammates
Требования
- 01Prior experience as a Technical Support Engineer or in a hands-on technical support role
- 02Proven track record managing or leading a technical support team in a SaaS or developer-focused company
- 03Strong debugging and problem-solving skills with deep understanding of software development workflows
- 04Familiarity with IDEs, LLMs, and AI-powered developer tools
- 05Excellent communication skills with ability to coach teams and engage with senior external stakeholders
- 06Self-starter with curiosity, creativity, and a bias for action