ElevenLabs13.05.2026

Customer Success - Japan

Полная занятостьУдалёнка

Обязанности

01Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform, advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
02Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
03Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
04Own expansion outcomes across a defined portfolio of enterprise accounts, measured by net revenue retention and sustained multi-product adoption, identifying expansion opportunities, driving cross-sell through deeper agent usage, and partnering with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

015-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
02Familiarity and experience with building and deploying AI agents
03Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
04Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
05Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
06Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
07Strong understanding of the Japan market landscape and cultural nuances
08Self-motivated and able to work independently in a remote or distributed team environment

01Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
02Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
03Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
04Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
05Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
06Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend