ElevenLabs16.04.2026

Account Manager Lead - North America - Enterprise

Полная занятостьУдалёнка

Обязанности

01Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals
02Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
03Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function
04Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
05Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio
06Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact
07Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work
08Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
09Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

018+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts
02Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset
033+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact
04Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed
05Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios
06Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals

01Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
02Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
03Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
04Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
05Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
06Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend