Anthropic07.04.2026
Customer Success Manager, Higher Education
San Francisco
Обязанности
- 01Build and maintain strategic relationships with key university decision-makers while serving as the primary point of contact between universities and Anthropic, navigating complex academic stakeholder ecosystems including faculty, administrators, IT departments, and procurement offices
- 02Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
- 03Monitor usage patterns and proactively drive adoption—identifying optimization opportunities, addressing underutilization across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflows
- 04Develop and execute change management strategies appropriate for universities, driving adoption through Train the Trainer programs, Center of Excellence development, and organizational enablement that respects education institutions constraints and decision-making processes
- 05Create and maintain enablement resources —identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio
- 06Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
- 07Identify and create opportunities for thought leadership and community activation, developing 1:many engagement programs such as webinars, cohort-based learning, and peer networking that extend impact beyond individual partner relationships
- 08Design initiatives that showcase impactful use cases for teaching, learning and research, and helping them embed and deploy AI while uncovering its full range of capabilities in teaching, research, and administration
Требования
- 015+ years of experience in higher education technology, preferably in SaaS or emerging technologies, with a strong background in Customer Success
- 02Demonstrated ability to navigate academic bureaucracies and build consensus among diverse stakeholders including faculty, administrators, and IT departments
- 03Deep understanding of higher education buying cycles, decision-making processes, and key pain points, with a track record of driving adoption across academic institutions
- 04Excellent communication skills with the ability to translate technical concepts for various audiences, from faculty and researchers to senior administration
- 05Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
- 06Experience explaining and demonstrating technical products to various audiences
- 07Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- 08Strong cross-functional collaboration skills with ability to advocate effectively for customer needs
- 09Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society
- 10A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
- 11Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
- 12Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
- 13Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Условия
- 01Annual Salary: $200,000 — $260,000 USD
- 02Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices
- 03Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this