Databricks30.04.2026

Senior Customer Enablement Architect

United States

Обязанности

01Own the commercial success of Databricks’ training and enablement portfolio across the Americas Business Units
02Work with cross-functional teams (Sales, Field Engineering, Professional Services, Scaled User Enablement) to position the value of Databricks training
03Develop custom enterprise learning plans and drive talent transformation with strategic accounts
04Position Databricks training and certification programs as a strategic investment in each customer’s data and AI journey
05Diagnose skill gaps and build tailored enablement roadmaps to ensure customers realize the full value of their Databricks platform
06Partner with account executives, engagement managers, and solution architects to drive customer adoption, renewal, and expansion
07Translate customer goals into tailored enablement programs that accelerate transformation and ROI
08Lead the end-to-end lifecycle of customer training programs—from discovery and design through execution and post-program analysis
09Conduct learning diagnostics to identify skill gaps and adoption blockers, using data to design impactful training strategies
10Deliver high-quality, blended learning experiences (virtual, classroom, and on-demand) that achieve measurable customer outcomes
11Track and report on enablement success metrics, including adoption, renewal influence, and revenue impact
12Mentor colleagues across the Learning & Enablement organization, sharing best practices and driving excellence in customer engagement

01Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space
02Deep understanding of the Americas enterprise landscape, industry verticals, and cultural nuances in driving customer engagement and training adoption
03Strong background in program management, enablement strategy, and learning & development design
04Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI
05Excellent communication, relationship building, and consultative sales skills with fluency in English
06Results-driven mindset with the ability to balance customer satisfaction and revenue goals
07Demonstrated ability to learn new technologies quickly and apply creative solutions to territory-specific customer roadblocks
08Proven track record of identifying regional whitespace and building scalable enablement frameworks that influence the broader organization