Databricks08.04.2026

Sr. Engagement Manager

Sydney

Обязанности

01Helping customers accelerate value through the adoption of the Databricks platform
02Defining and orchestrating required engagement to ensure success
03Positioning, preparing, managing the delivery and follow-up of professional services and training engagements
04Collaborating with Sales, Field Engineering, Partners, Support, and Product Teams on campaigns, programs, and content
05Demonstrating a passion for the job and leading by example by putting Databricks and our customers first to achieve the sales and delivery mission
06Engaging early in the sales process to understand customer needs, business, and success metrics
07Identifying opportunities for new services by understanding and addressing potential new use-cases
08Articulating the business value in upsell or extension of services
09Developing commercial models including leveraging Databricks and Partner investment vehicles to address customer budgetary constraints
10Performing as the Engagement Manager with full accountability for meeting/exceeding Professional Services and Training KPIs
11Articulating relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
12Consulting with clients to understand and analyze engagement scope, requirements, time, cost, and benefits
13Estimating, scoping, and developing the statement of work documents as necessary
14Driving resolution of delivery challenges, addressing resource contentions, scoping issues, and managing expectations

01Data and AI domain knowledge and experience working with customers to realize business value through to production implementations
02Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding, and execution
03Excellent customer-facing skills and the ability to communicate with and develop strong relationships at all levels including with senior executives both internally and externally
04Consistent track record of identifying customer needs and successfully implementing solutions
05Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence
06Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
07Proven experience in estimating effort and scope for services
08Proven experience in meeting and achieving KPI and targets including CSAT, Bookings, and Revenue
09Outstanding communication and customer relationship skills