Databricks17.04.2026
Engagement Manager
Tokyo
Обязанности
- 01Assure customer success by driving customer satisfaction throughout the customer success & services life-cycle
- 02Orchestrate engagements from positioning and preparation to delivery and follow-up of professional services and training
- 03Partner closely with Sales, Field Engineering, Support and Product Teams on campaigns, programs, and content
- 04Collaborate with sales early in the process to understand customer needs and ensure expectations are exceeded
- 05Identify opportunities for new services by understanding potential new use cases
- 06Perform as the Engagement Manager with accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
- 07Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits
- 08Responsible for estimating, scoping and developing statement of work documents
- 09Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
Требования
- 01Strong fundamental knowledge around end-to-end data systems Implementation from technology, operations, and security/governance lenses
- 02Production-level implementation experience as an engineer or project manager is preferred
- 03Proven experience in selling services offerings at implementation, advisory, education, and change management capacity
- 04Senior customer-facing roles requiring a mix of influencing, validating, negotiating, understanding and execution to business and technology audiences
- 05Consistent track record of identifying customer needs and successfully implementing solutions
- 06Experience owning projects/programs in agile scrum/kanban and waterfall delivery methodologies
- 07Strong problem solving skill about customer’s pain points by using modern technologies, particularly AI agents
- 08Excellence in presentation skills, providing proposals that enforce good project governance and drive scalable delivery practices
- 09High-level orchestration skills to align both internal and external stakeholders when proposing large initiatives
- 10Strong service delivery and program management skills with ability to synthesize customer success outcomes into well-structured program plans
- 11Prior experience in project/program proposal to customers at Consulting, SI, Software/Cloud Vendor is highly preferred
- 12Bachelor's degree in Computer Science or related educational background
- 13Excellent verbal and written communication skills in Japanese
- 14Excellent written communication skills in English
Условия
- 01Location: Tokyo, Japan
- 02Reports to the Director, Professional Services
- 03Comprehensive benefits and perks offered (details available by region)