GitLab28.04.2026
Senior Customer Success Manager - India
Remote
Обязанности
- 01Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab
- 02Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization
- 03Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle
- 04Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives
- 05Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments
- 06Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed
- 07Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans
Требования
- 01Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy
- 02Background in customer success, professional services, technical account management, or a related function with direct customer engagement
- 03Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows
- 04Knowledge of the software development lifecycle, including typical development pipelines and tooling
- 05Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices
- 06Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders
- 07Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change
- 08Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships
Условия
- 01Globally distributed, all-remote team
- 02Flexible Paid Time Off
- 03Team Member Resource Groups
- 04Equity Compensation & Employee Stock Purchase Plan
- 05Growth and Development Fund
- 06Parental Leave
- 07Benefits to support your health, finances, and well-being