GitLab12.05.2026
Customer Success Architect
Remote
Обязанности
- 01Partner with customers to turn pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria
- 02Guide customers on effective use of the GitLab platform, including DevSecOps best practices, Git workflows, continuous integration, continuous deployment, and adoption patterns
- 03Own a portfolio of customers and advance adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement
- 04Build and maintain Customer Success Plans that define customer goals, key performance indicators, and progress over time
- 05Act as the primary GitLab liaison for assigned accounts, coordinating questions, issues, and escalations across Customer Service, Product Management, Sales, and Professional Services
- 06Provide hands-on onboarding and technical enablement, including education on new GitLab features, releases, and relevant use cases
- 07Program manage account escalations by clarifying root causes, coordinating follow-up actions, and keeping stakeholders informed
- 08Collaborate with Services and internal partners to identify training, enablement, and maturity opportunities aligned to customer needs
Требования
- 01Practical understanding of Git, common branching strategies, and modern software development lifecycles
- 02Working knowledge of continuous integration, continuous deployment, and DevSecOps practices
- 03Experience partnering with customers to define business outcomes and translate them into success plans, goals, and measures
- 04Background in customer success, post-sales, or professional services work focused on adoption, retention, and customer satisfaction
- 05Ability to manage a portfolio of customers, including coordinating across Customer Service, Product Management, Sales, and Professional Services
- 06Skill in handling escalations in technical environments with clear communication and structured follow-through
- 07Strong communication, presentation, and organization skills, with attention to detail and analytical thinking
- 08Ability to apply transferable skills from related roles or industries to customer-facing technical adoption and success planning work
Условия
- 01Base salary range: $93,600 - $158,400 USD
- 02Sales roles eligible for incentive pay targeted at up to 100% of base salary
- 03All-remote, asynchronous work environment
- 04Flexible Paid Time Off
- 05Benefits to support health, finances, and well-being
- 06Equity compensation
- 07Team Member Resource Groups