GitLab15.05.2026
Customer Success Engineer - West
Remote
Обязанности
- 01Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance
- 02Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning)
- 03Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account)
- 04Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about
- 05Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
- 06Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners
- 07Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use
- 08Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey
Требования
- 01Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance
- 02Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes
- 03Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs
- 04Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations)
- 05Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment
- 06Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model
- 07Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds
Условия
- 01Flexible Paid Time Off
- 02Team Member Resource Groups
- 03Equity Compensation & Employee Stock Purchase Plan
- 04Growth and Development Fund
- 05Parental Leave