GitLab26.03.2026
Engagement Manager - EMEA
Remote
Обязанности
- 01Build trusted advisor relationships with division chiefs, program managers, and technical leaders
- 02Conduct discovery sessions with prospects and Systems Integrators to understand current-state capabilities, requirements, and desired business outcomes
- 03Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
- 04Structure engagements and commercial proposals to clear outcomes, maintaining flexibility for staff augmentation and packaged offerings when needed
- 05Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
- 06Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements
- 07Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
- 08Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
- 09Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
- 10Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
- 11Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities
- 12Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented
- 13Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management
- 14Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures
- 15Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes
Требования
- 01Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
- 02Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects
- 03Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes