Stripe20.05.2026

Product Manager, Growth AI Outreach Motion

Toronto

Обязанности

01Define the AI specialist: what it knows, how it engages, where it draws the line, and when it hands off
02Own the product vision, strategy, and roadmap
03Launch and scale the inbound motion across chat, voice, and email for prospects and new users seeking help with products, pricing, and getting started
04Drive rapid iteration on answer quality and resolution rates
05Build the triage and qualification layer
06Assess the user it is engaging with, understand the size and complexity of the opportunity, and route accordingly: guiding smaller users through their full journey while qualifying larger prospects and handing them to sales with rich context
07Define escalation paths to the vendor support team and sales team
08Ensure that handoffs are seamless, context is preserved, and no user interaction is left unresolved
09Scale past the first interaction into onboarding and cross-sell, helping users activate products, discover new ones, and grow their usage of Stripe
10Leverage Stripe's existing product recommendation, merchant context, onboarding systems, and outreach platform rather than rebuilding from scratch
11Own the revenue this motion produces
12Define success metrics and maintain accountability from conversion through expansion, including pipeline generated through AI-qualified leads
13Partner with engineering, AI/ML, design, data science, marketing, sales, and support to execute at pace while maintaining Stripe's bar for quality and trust

015+ years of product management experience, taking products from strategy through to shipped outcomes
02Experience building AI-powered, conversational, or agentic products
03You understand what it takes to ship AI that works reliably for real users, not just in demos
04A track record of owning revenue or business outcomes through product-led approaches
05Experience with hypothesis-driven product development and experimentation at scale
06Ability to work across existing systems and synthesize them into a coherent product strategy rather than defaulting to net-new builds
07Strong written and verbal communication, with the ability to drive alignment across a broad set of stakeholders
08An ownership mindset. You do what it takes to solve problems and ship