Stripe31.03.2026
Manager, Technical Account Management
Dublin
Обязанности
- 01Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements
- 02Lead a team of technical account managers working with Stripe's largest users
- 03Partner cross functionally with GTM, CSM, Product, Engineering, Professional Services and Solution Architects to deliver end to end solutions for EMEA platforms and other segment top users
- 04Hire and retain top technical talent as the team scales
- 05Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs
- 06Ensure that team members are happy, effective, and growing in their career and user work
- 07Set clear goals and direction for the team and each individual; provide regular feedback on your team members' performance
- 08Analyze data from user feedback and experiences to drive efficiency and build quality
- 09Be an advocate for Stripe users and champion for users' needs internally
- 10Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion and empowerment
- 11Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
Требования
- 017+ years of experience in professional services, customer success, solutions architecture, or technical account management programs
- 023+ years of people management experience, leading senior technical ICs
- 03Experience working with strategic accounts
- 04Excellent written and verbal communication skills
- 05An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example
Условия
- 01EMEA-based position