Stripe04.04.2026
Technical Partner Manager, AMER Banks
US-Remote; US-Chicago; US-At…
Обязанности
- 01Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration
- 02Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met
- 03Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations
- 04Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs
- 05Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans
- 06Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience
- 07Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders
Требования
- 015+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred
- 02Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations
- 03Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency
- 04Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders
- 05Strong analytical and problem-solving skills; able to use data to drive decisions
- 06Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations)
- 07Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment
- 08Willingness to travel (~30%) for partner visits and business/service reviews
- 09Bachelor’s degree in Computer Science, Business Administration, Operations Management, or a related field; Master’s degree or MBA preferred
- 10Working proficiency with databases and SQL for partner-facing data analysis
- 11A user-first mindset and strong sense of urgency to scale products and operations through partnerships
Условия
- 01Willingness to travel (~30%) for partner visits and business/service reviews