Stripe03.03.2026
Technical Account Manager, Terminal
Remote
Обязанности
- 01Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers
- 02Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting
- 03Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window
- 04Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope
- 05Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately
- 06Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome
- 07Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks
- 08Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments
- 09Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan
Требования
- 015+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements
- 02Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments
- 03Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations
- 04Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions
- 05Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams
- 06Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements
- 07Practical troubleshooting skills for networking, device pairing, and cross-system payment flows
- 08Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills