Affirm13 дней назад

Руководитель по внедрению операций

Зарплата не указана

РЫНОК

13 634 ₽медиана по профессии

Tech Lead / Team Lead · 356 вакансий с указанной зарплатой

5 092половина предложений: 9 708–18 1041,2 млн

Работодатель не указал зарплату — сравните с рынком сами.

Remote US

Обязанности

01Own complex cross-functional programs and initiatives ensuring alignment with servicing strategy, OKRs, and long-term business priorities
02Define and execute servicing strategy developing clear program roadmaps and execution plans
03Drive enterprise-wide improvements leveraging Lean Six Sigma, change management, and data-driven methodologies
04Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources
05Architect and evolve knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools)
06Plan, design, and create complex operational, instructional, and procedural content
07Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts)
08Anticipate and design for operational needs tied to product launches, program expansion, and regulatory changes
09Use metrics, dashboards, and qualitative feedback to continuously assess workflows and knowledge adoption
10Serve as trusted advisor to executives, cross-functional partners, and vendor leaders
11Lead and coach augmented staff, contractors, and cross-functional contributors
12Ensure global teams successfully adopt new processes, platforms, and resources through structured change management
13Take on additional program and project management responsibilities as needed

015+ years of experience in program management or product operations, preferably within large-scale or global operations
02Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience
03Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred)
04Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools)
05Strong background in regulated industries (financial services, fintech, or consumer lending highly preferred)
06Exceptional influence and communication skills, with ability to engage executives, coach teams, and align diverse stakeholders
07Analytical and data-driven mindset, with focus on measurable outcomes and continuous improvement
08Comfort operating in ambiguous, high-growth environments with builder's mindset
09Global perspective with experience supporting vendor/partner operations and distributed teams

01Base Pay Grade - J
02Equity Grade - 5
03Employees new to Affirm typically come in at the start of the pay range
04Simple and transparent pay structure based on location, experience and job-related skills
05Base pay is part of a total compensation package