Affirm9 дней назад
Менеджер по борьбе с мошенничеством
8 417–12 583 ₽в месяц · до вычета
РЫНОК
13 750 ₽медиана по профессии
Tech Lead / Team Lead · 358 вакансий с указанной зарплатой
5 092половина предложений: 9 750–18 1481,2 млн
Ниже рынка · выше 19% предложений
Remote Canada
Обязанности
- 01Lead, coach, and develop a group of people leaders and Individual Contributors (ICs) across multiple, specialized teams/pods
- 02Drive team performance using key metrics such as productivity, quality, customer outcomes, and service levels
- 03Foster a high-performing, engaged team environment that operates effectively in a fast-paced, evolving environment
- 04Partner with recruiting to hire, onboard, and retain top talent
- 05Define and champion a clear operational strategy and roadmap to significantly improve the function, efficiency, quality, and compliance of your assigned teams/pods
- 06Drive operational excellence by leveraging domain expertise to identify and implement transformational changes and efficiencies that simplify investigator workflows
- 07Ensure full accountability for service levels and productivity of assigned areas, proactively managing queue health through data-driven burn down plans
- 08Translate broader business goals into clear team-level objectives, providing clear, transparent communication to ensure operational alignment
- 09Proactively identify and mitigate systemic issues by looking beyond standard reporting and collaborating with cross-functional partners
- 10Serve as the ultimate escalation point for complex merchant, user, or internal stakeholder issues, establishing robust frameworks for incident resolution
- 11Research and resolve risk events stemming from process breakdowns
Требования
- 016+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry
- 025+ years of experience in fraud management or related people management roles, including proven experience leading managers or senior ICs
- 03Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience
- 04Strong strategic planning, risk management, and prioritization skills, with the ability to balance short-term delivery and long-term capability building
- 05Exceptional executive communication and influence skills, with the ability to align diverse stakeholders
- 06Proven experience in leading teams through major change and comfort with ambiguity
- 07Ability to maintain composure and act as a role model when presented with barriers or when results are not as expected
- 08Experience with AI project-driven initiatives (e.g., leveraging AI-enabled tools, agent assist, or automation to improve operational efficiency or knowledge management)
- 09Experience in Lean Six Sigma, continuous improvement practices, and/or data-driven methodologies to drive scalable efficiency
Условия
- 01Remote-first company, work almost anywhere within the country of employment
- 02Proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office
- 03Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- 04Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- 05Time off - competitive vacation and holiday schedules
- 06ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
- 07Equity rewards
- 08Monthly stipends for health, wellness and tech spending