Affirm13 дней назад
Operations Enablement Lead
Зарплата не указана
РЫНОК
13 634 ₽медиана по профессии
Tech Lead / Team Lead · 356 вакансий с указанной зарплатой
5 092половина предложений: 9 708–18 1041,2 млн
Работодатель не указал зарплату — сравните с рынком сами.
Remote Canada
Обязанности
- 01Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities
- 02Define and execute the servicing strategy developing clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets
- 03Drive enterprise-wide improvements leveraging Lean Six Sigma, change management, and data-driven methodologies to unlock efficiency, compliance, and customer satisfaction
- 04Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents
- 05Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale
- 06Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents
- 07Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops
- 08Anticipate and design for operational needs tied to product launches, program expansion, and regulatory changes
- 09Use metrics, dashboards, and qualitative feedback to continuously assess workflows, knowledge adoption, training impact, and localization quality, while influencing senior leadership decisions
- 10Serve as a trusted advisor to executives, cross-functional partners, and vendor leaders - driving alignment between company goals and day-to-day execution
- 11Lead and coach augmented staff, contractors, and cross-functional contributors to deliver world-class content and learning experiences
- 12Ensure global teams successfully adopt new processes, platforms, and resources through structured change management practices
- 13Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs
Требования
- 015+ years of experience in program management or product operations, preferably within large-scale or global operations
- 02Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience
- 03Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred)
- 04Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools)
- 05Strong background in regulated industries (financial services, fintech, or consumer lending highly preferred)
- 06Exceptional influence and communication skills, with the ability to engage executives, coach teams, and align diverse stakeholders
- 07Analytical and data-driven mindset, with a focus on measurable outcomes and continuous improvement
- 08Comfort operating in ambiguous, high-growth environments with a builder’s mindset
- 09Global perspective with experience supporting vendor/partner operations and distributed teams
- 10Willingness to travel up to 20–30% to support global sites and vendor partners
Условия
- 01Employees new to Affirm typically come in at the start of the pay range
- 02Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience, and other job-related factors