AffirmНовая3 часа назад
Senior Product Manager, Agent Enablement
Зарплата не указана
Remote US
Обязанности
- 01Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration
- 02Champion operational excellence—work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity
- 03Design for scale through AI and automation—identify high-leverage areas where intelligent automation can boost agent efficiency and reduce contact volume, and lead build-vs-buy evaluations for AI tooling that enhances customer and agent experiences
- 04Drive an ambitious, thoughtful roadmap—identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and beyond
- 05Translate insights into strategy—define a clear product vision informed by market trends, competitive analysis, behavioral data, and frontline feedback
- 06Instrument and measure the right things—define metrics that matter, set clear success criteria, and use experimentation to drive performance improvements
- 07Build for the long game—design scalable systems that can support a growing business, new contact channels, and ever-increasing expectations for speed and quality
- 08Collaborate across the org—partner deeply with Engineering, Design, Analytics, Ops, Legal, and senior leaders to drive aligned, cross-functional progress
- 09Own ambiguity and unlock innovation—navigate tradeoffs, bring clarity to chaos, and lead with conviction in a fast-paced, constantly evolving environment
Требования
- 01Have 5+ years of Product Management experience
- 02Build for scale and empathy—you craft intuitive experiences for both customers and agents that balance high-tech efficiency with a human touch
- 03Thrive in complexity—you can zoom out to redesign service strategy or zoom in to debug an agent workflow—all in the same day
- 04Lead with insight—you combine strong product intuition, behavioral understanding, and analytical rigor to uncover patterns and drive smart decisions
- 05Operate with ownership—you move quickly, bring order to ambiguity, and push for outcomes that actually matter to the business and the customer
- 06Communicate to drive clarity—your storytelling and synthesis skills align stakeholders, unlock buy-in, and make your roadmap resonate from the call center floor to the exec suite
Условия
- 01USA base pay range (CA, WA, NY, NJ, CT) per year: $195,000 - $255,000
- 02USA base pay range (all other U.S. states) per year: $173,000 - $233,000
- 03Remote-first company with the majority of roles being remote
- 04Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- 05Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- 06Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- 07ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount