Affirm10 дней назад
Менеджер по борьбе с мошенничеством
10 833–15 000 ₽в месяц · до вычета
РЫНОК
13 634 ₽медиана по профессии
Tech Lead / Team Lead · 356 вакансий с указанной зарплатой
5 092половина предложений: 9 708–18 1041,2 млн
В рынке · выше 31% предложений
Remote US
Обязанности
- 01Lead, coach, and develop a group of people leaders and Individual Contributors (ICs) across multiple, specialized teams/pods, providing ongoing feedback, performance management, and career development to build long-term organizational capability.
- 02Drive team performance using key metrics such as productivity, quality, customer outcomes, and service levels
- 03Foster a high-performing, engaged team environment that operates effectively in a fast-paced, evolving environment
- 04Partner with recruiting to hire, onboard, and retain top talent
- 05Define and champion a clear operational strategy and roadmap to significantly improve the function, efficiency, quality, and compliance of your assigned teams/pods.
- 06Drive operational excellence by leveraging domain expertise to identify and implement transformational changes and efficiencies that simplify investigator workflows.
- 07Ensure full accountability for service levels and productivity of assigned areas, proactively managing queue health through data-driven burn down plans to maintain a healthy buffer.
- 08Translate broader business goals into clear team-level objectives, providing clear, transparent communication to ensure operational alignment.
- 09Proactively identify and mitigate systemic issues by looking beyond standard reporting and collaborating with cross-functional partners.
- 10Serve as the ultimate escalation point for complex merchant, user, or internal stakeholder issues, establishing robust frameworks for incident resolution.
- 11Research and resolve risk events stemming from process breakdowns.
Требования
- 016+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry
- 025+ years of experience in fraud management or related people management roles, including proven experience leading managers or senior ICs.
- 03Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience.
- 04Strong strategic planning, risk management, and prioritization skills, with the ability to balance short-term delivery and long-term capability building.
- 05Exceptional executive communication and influence skills, with the ability to align diverse stakeholders.
- 06Proven experience in leading teams through major change and comfort with ambiguity.
- 07Ability to maintain composure and act as a role model when presented with barriers or when results are not as expected.
- 08Experience with AI project-driven initiatives (e.g., leveraging AI-enabled tools, agent assist, or automation to improve operational efficiency or knowledge management).
- 09Experience in Lean Six Sigma, continuous improvement practices, and/or data-driven methodologies to drive scalable efficiency.
- 10Working knowledge of scripting & querying languages (e.g., Python, SQL) is a plus.
Условия
- 01Remote-first work environment with flexibility to work almost anywhere within the country of employment
- 02Occasional requirement to work from assigned Affirm office for proximal roles
- 03Health care coverage with 100% subsidized premiums for all levels for employee and dependents
- 04Monthly stipends for health, wellness, and tech spending
- 05Flexible Spending Wallets for Technology, Food, Lifestyle needs, and family forming expenses
- 06Competitive vacation and holiday schedules
- 07Employee Stock Purchase Plan (ESPP) enabling purchase of Affirm shares at a discount
- 08Equity rewards as part of total compensation