Okta6 дней назад

Sr. Customer Success Manager

Зарплата не указана

РЫНОК

15 900 ₽медиана по профессии

Data Scientist · 42 вакансий с указанной зарплатой

5 800половина предложений: 12 565–21 902123 000

Работодатель не указал зарплату — сравните с рынком сами.

San Francisco

Обязанности

01Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment
02Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes
03Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction
04Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions
05Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve
06Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities
07Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities

01Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product)
02Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar
03Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development
04Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value
05Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs
06Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team
07Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems
08Experience in enterprise security tools is preferred
09Are willing to travel up to 25%

01Annual OTE range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington: $151,000 — $207,900 USD
02Annual OTE range for candidates located in San Francisco Bay Area: $170,000 — $233,000 USD
03Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies
04Travel up to 25%