Sr. Customer Success Manager

Навыки

Обязанности

• 01Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment
• 02Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes
• 03Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction
• 04Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions
• 05Gather and surface customer feedback that drives continuous improvement, actively challenging what needs to evolve
• 06Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities
• 07Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities
• 08Shift customer mindsets, create demand for solutions, and drive higher business value and executive alignment between Okta and customers

Требования

• 015+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product)
• 02Solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar
• 03Strong emotional intelligence and an elite level of relationship management and executive stakeholder development
• 04Exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value
• 05Strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs
• 06Strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team
• 07Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems
• 08Experience in enterprise security tools is preferred
• 09Willing to travel up to 35%
• 10Strong problem-solving, orchestration, and consultative skills for navigating challenges and finding innovative solutions

Условия

• 01Annual On Target Compensation (OTE) range: $151,000 – $207,900 USD (for candidates located in California excluding San Francisco Bay Area, Colorado, Illinois, New York, and Washington)
• 02Equity (where applicable) and benefits: health, dental and vision insurance, 401(k), flexible spending account, paid leave including PTO and parental leave
• 03Willing to travel up to 35%
• 04Immersive, in-person onboarding experience designed to accelerate impact and connect to the mission and team
• 05Global community spanning over 20 offices worldwide
• 06Equal Opportunity Employer commitment