Customer Success Manager, SLED

Навыки

Обязанности

• 01Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment
• 02Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes
• 03Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction
• 04Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions
• 05Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve
• 06Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities
• 07Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities

Требования

• 013+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises
• 02Preferably working with a SaaS-based technical enterprise product
• 03Solid track record of delivering and scaling an exceptional customer experience
• 04Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development
• 05Exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value
• 06Strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs
• 07Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team
• 08Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems
• 09Experience in enterprise security tools is preferred
• 10Willing to travel up to 25%

Условия

• 01Annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington is between: $116,000 — $159,500 USD
• 02OTE is inclusive of base salary and incentive compensation
• 03Offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave)