Okta8 дней назад

Менеджер по масштабируемому Customer Success

Зарплата не указана

РЫНОК

15 900 ₽медиана по профессии

Data Scientist · 42 вакансий с указанной зарплатой

5 800половина предложений: 12 565–21 902123 000

Работодатель не указал зарплату — сравните с рынком сами.

Chicago

Обязанности

01Lead a team of early-career talent to deliver customer outcomes via a pooled engagement model
02Mentor and coach the team to ramp quickly and refine their skills
03Drive execution of Scale CS plays focused on security features, Identity Maturity, and key feature adoption
04Optimize workflows by leveraging automation and AI tools to drive team efficiency
05Foster a culture of calculated risk-taking and fast, high-judgment decisions
06Set team goals, provide regular feedback, and help chart career paths
07Collaborate with leaders across Sales, Support, and Product to ensure customer success
08Improve team processes for better efficiency and effectiveness
09Step in to help resolve escalated customer issues
10Partner with CS Operations and Digital Success to grow the Scale CS program

018+ years of relevant experience with a Bachelor’s degree or equivalent combination
026+ years in Customer Success
032+ years of managerial/leadership experience or equivalent
04Proven track record of onboarding, nurturing, and growing an early-in-career team
05Passion for leading high-performance teams and coaching for development
06Experience leading in a dynamic, high-growth, fast-paced environment
07Experience working with both in-person and remote teams
08Excellent communication and analytical skills to illustrate viewpoints
09Excellent presentation skills for explaining complex technical concepts
10Demonstrated operational excellence in analytical thinking and process improvement
11Ability to collaborate across the organization and with external stakeholders
12Experience engaging with customers from IT administrators to executives
13Strong operational skills to drive organizational efficiencies and customer satisfaction