Okta7 дней назад

Principal Customer Success Manager

Зарплата не указана

РЫНОК

15 450 ₽медиана по профессии

Data Scientist · 36 вакансий с указанной зарплатой

7 333половина предложений: 12 500–20 277150 000

Работодатель не указал зарплату — сравните с рынком сами.

Chicago

Обязанности

01Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment
02Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes
03Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction
04Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions
05Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve
06Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities
07Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities

0112+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises
02Preferably working with a SaaS-based technical enterprise product
03Solid track record of delivering and scaling an exceptional customer experience
04Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development
05Possess exceptional presentation, communication, and project management skills, particularly when engaging with C-level executives
06Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs
07Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally
08Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems
09Experience in enterprise security tools is preferred
10Are willing to travel up to 25%

01Annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington is between: $224,000 — $308,000 USD
02OTE range for candidates located in the San Francisco Bay area is between: $251,000 — $345,000 USD
03OTE is inclusive of base salary and incentive compensation
04Okta offers equity (where applicable) and benefits
05Benefits include health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave)