Customer Success Manager - DACH

Навыки

Обязанности

• 01Be the face of Insider One to clients and the bridge between their needs and our technology
• 02Help clients understand their needs and which features and products best match their goals
• 03Ensure clients are utilizing our technology at its best to provide world-class service
• 04Monitor and facilitate the customer's adoption of our technology
• 05Work with engineers and product specialists to provide full tech support when necessary
• 06Develop and maintain key account plans to identify opportunities to boost client value
• 07Proactively provide feedback on market trends, unmet needs, and partnership opportunities
• 08Establish a trusted advisor relationship to ensure overall customer satisfaction
• 09Plan strategies to help customers meet their objectives and prioritize resolution of escalated issues
• 10Bring new product ideas to the table

Требования

• 01Previous work experience in customer-facing roles (customer success, account management, strategic consulting)
• 02Ability to collaborate and build strong relationships with customers, especially at executive level
• 03Solid oral and written communication abilities with positive phone skills and excellent listening skills
• 04Self-motivated tech-savvy individual with solution-oriented approach
• 05Superior project and time management skills
• 06Keen eye for detail
• 07Passion for testing, measuring, and improving outreach and follow-up effectiveness
• 08Ability and flexibility to work in fast-paced startup environment
• 09Strong communication skills in English and German

Условия

• 01Be part of a diverse global team with 50+ nationalities
• 02Internal trainings covering AI fundamentals, coding, foreign languages, and personal development
• 03Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
• 04Eligibility-based ESOP (Employee Stock Ownership Plan)
• 05Referral bonuses
• 06Opportunities for volunteering and social impact projects
• 07Global retreats and team-building activities year-round