Lyft7 дней назад

Staff Product Manager, Customer Care Platform & Data

Зарплата не указана

Toronto

Обязанности

01Own the vision, strategy, and multi-quarter roadmap for Lyft's agent platform and the data that powers customer care & safety reporting
02Define and drive how AI and copilot capabilities make agents more efficient and raise the quality and consistency of their work
03Lead execution on the most complex, cross-cutting initiatives across the platform and its data
04Own the accuracy and integrity of customer care & safety data so it can be trusted for internal decisions, company-wide use, and external reporting on issue types and trends
05Shape how the platform is architected, configured, and operated as agent workflows and AI capabilities evolve
06Partner deeply with engineering, data science, ML, design, and support operations to turn strategy into shipped product
07Serve as the senior product voice on agent platform and data, aligning stakeholders and executives around a clear direction
08Define the metrics that matter and use them to prioritize and measure real-world impact

018+ years of product management experience, including owning the vision and strategy for a platform or a complex, cross-functional product area
02Direct experience with AI/ML-powered products—ideally copilots, agent-assist, or LLM-based tooling—with a real understanding of their capabilities and limits
03Strong data fluency: you've owned or worked closely with data pipelines, data quality, and reporting, and you care about getting the numbers right
04A track record of driving execution on ambiguous, high-complexity problems that span multiple teams and systems
05Comfortable operating with autonomy and influencing senior stakeholders without direct authority
06Degree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred

01Extended health and dental coverage options, along with life insurance and disability benefits
02Mental health benefits
03Family building benefits
04Child care and pet benefits
05Access to a Lyft funded Health Care Savings Account
06RRSP plan with company match to help save for your future
07In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
08Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
09Subsidized commuter benefits and Lyft ride credits
10This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays.