Lyft7 дней назад
Senior Product Manager, Customer Care – Emerging Businesses
Зарплата не указана
San Francisco
Обязанности
- 01Own the customer care and support experience for Lyft's highest-priority growth initiatives—spanning international expansion, autonomous vehicles, and new lines of business
- 02Partner closely with the internal teams leading each initiative, folding customer care into the broader launch and bringing a strong, independent point of view on what great support requires
- 03Balance near-term launch deadlines against the longer-term goal of a repeatable customer care platform—deciding when to ship a one-off and when to invest in foundations that pay off across every future launch
- 04Build the customer care runbooks, product guidelines, and support standards that make each new market and partnership faster and more consistent than the last
- 05Define what an excellent support experience looks like across new markets, modes, and partners, for both riders and drivers
- 06Drive execution with product, engineering, operations, legal, and external partners to launch support on time and at quality
- 07Define the customer care metrics that matter and use them to prioritize and show impact
Требования
- 015+ years of product management experience, ideally including launch-heavy or 0-to-1 work
- 02A track record of shipping in ambiguous, fast-moving environments with many cross-functional dependencies & partners
- 03Ability to balance short-term delivery against long-term platform thinking + creating a roadmap to match
- 04Willingness to work East Coast hours to collaborate with international and EU-based partners and teams
- 05Degree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred
Условия
- 01Expected base pay range for this position in the San Francisco area is $148,000 - $185,000
- 02Hybrid schedule — work in the office 3 days per week on Mondays, Wednesdays, and Thursdays
- 03Flexibility to work from anywhere for up to 4 weeks per year
- 04Great medical, dental, and vision insurance options
- 05Mental health benefits
- 06Family building benefits
- 07Child care and pet benefits
- 08401(k) plan with company match
- 0912 observed holidays, discretionary paid time off for salaried team members, 15 days paid time off for hourly team members
- 1018 weeks of paid parental leave
- 11Subsidized commuter benefits
- 12Monthly Lyft credits and complimentary Lyft Pink membership