Lyft3 дня назад
Analytics Lead, SCC
Зарплата не указана
Toronto
Обязанности
- 01Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals
- 02Develop frameworks and scalable processes to drive decision-making and prioritization
- 03Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time
- 04Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements
- 05Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience
- 06Monitor and diagnose KPI performance and present findings to senior leadership
Требования
- 01Degree in a quantitative field like statistics, economics, applied math, operations research or engineering. Advanced degrees are preferred
- 022+ years of hands-on technical experience in a data science role or equivalent analytical role in a high growth startup
- 03Ability to translate unstructured business problems into clearly defined requirements with minimal oversight
- 04Strong problem-solving and analytical skills with the ability to transition between detailed data and high-level business problems
- 05Exceptional communication (listening, written, and oral) skills with the ability to present findings & recommendations targeted to the audience in question
- 06Strong interpersonal skills, with the ability to build relationships and trust across functions and work collaboratively
Условия
- 01Extended health and dental coverage options, along with life insurance and disability benefits
- 02Mental health benefits
- 03Family building benefits
- 04Child care and pet benefits
- 05Access to a Lyft funded Health Care Savings Account
- 06RRSP plan with company match to help save for your future
- 07Flexible paid time off policy (salaried team members can take off as much time as needed with manager approval)
- 08Hourly team members get 15 days paid time off, with an additional day for each year of service
- 0918 weeks of paid time off for new parents (top-up plan)
- 10Subsidized commuter benefits and Lyft ride credits
- 11Inclusive workforce, equal employment opportunities
- 12Healthy and safe workplace, harassment prohibited
- 13Accommodation for persons with disabilities provided upon request
- 14Hybrid schedule: expected to work in office at least 3 days per week (Mondays, Wednesdays, Thursdays)
- 15Flexibility to work from anywhere for up to 4 weeks per year
- 16Expected base pay range: CAD $96,000 - CAD $120,000 (Toronto area)