Cloudflare7 дней назад
Senior Strategic Customer Engineer, Named - Charlotte, NC
Зарплата не указана
Distributed
Обязанности
- 01Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
- 02Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer; partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy; proactively monitor dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- 03Carry a variable quota tied directly to new business acquisition and/or ongoing account growth; be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data; lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
- 04Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
- 05Act as an 'AI-Augmented' engineer; leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming time for strategic customer advisory.
Требования
- 01Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
- 02Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, enterprise architecture, and modern developer platforms (serverless, edge computing, API-driven workflows).
- 03Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- 04Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
- 05Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI, AI Gateway, and Vectorize.
- 06Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
- 07Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
Условия
- 01Competitive base salary
- 02Variable commission structure tied to commercial targets (new business acquisition, adoption milestones, account expansion)
- 03Compensation may be adjusted depending on work location
- 04Location: Charlotte, NC