Senior Customer Engineer - San Francisco

Навыки

Обязанности

• 01Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms)
• 02Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer
• 03Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy
• 04Proactively monitor dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks
• 05Carry a variable quota tied directly to new business acquisition and/or ongoing account growth
• 06Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data
• 07Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives
• 08Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion
• 09Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring

Требования

• 01Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer
• 02Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture
• 03Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
• 04Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy

Условия

• 01Available Location San Francisco, US
• 02This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion
• 03Compensation may be adjusted depending on work location
• 04This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan