Senior Customer Engineer, Digital Native Enterprise - Bay Area

Навыки

Обязанности

• 01Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio
• 02Build technical champions and executive relationships within target accounts
• 03Represent Cloudflare at industry events, developer communities, and cybersecurity conferences
• 04Serve as the primary technical contact from contract signature through full platform adoption
• 05Lead and oversee technical onboarding and implementation
• 06Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value
• 07Carry a variable quota tied directly to new business acquisition and ongoing account growth
• 08Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data
• 09Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI
• 10Maintain continuous, deep relationships with key stakeholders throughout the entire customer lifecycle
• 11Advise on architecture best practices, security posture, and Cloudflare platform strategy

Требования

• 01Deep understanding of The Life of a Request on the Internet
• 02Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
• 03Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE)
• 04Networking expertise (BGP, DNS, SD-WAN, MPLS, TCP/IP)
• 05Cloud infrastructure knowledge (AWS, GCP, Azure)
• 06Exceptional communication and presentation skills
• 07AI-Native Development: integrated AI-augmented workflows

Условия

• 01Hybrid — San Francisco/Bay Area
• 02We are only considering candidates working currently in the Bay Area