Linear05/29/2026
Специалист по поддержке продуктов, Pacific/Mountain Time
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
The employer didn't disclose pay — compare with the market yourself.
Полная занятостьУдалёнка
Responsibilities
- 01Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- 02Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
- 03Partner with our engineering team to document and reproduce bugs
- 04Surface trends and insights from customer feedback to the team at large to inform product choices
- 05Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Requirements
- 01Passion about technology, quality, and Linear’s mission
- 02Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users
- 03Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)
- 04Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role
- 05Based in U.S. or Canada Pacific or Mountain Time only
What we offer
- 01Competitive salary and equity
- 02Employee-friendly equity terms including early exercise in the US and extended exercise windows
- 03Daily meal and coffee stipend on every workday
- 04Paid co-working space or desk
- 05Health coverage (based on country requirements)
- 065 weeks paid vacation, plus local statutory holidays
- 074 months paid parental leave
- 08Paid month off after 4 years & every 2 years thereafter
- 09Regular team events and off-sites
- 10Remote-first with no required commute