Senior Technical Account Manager

Навыки

Обязанности

• 01Collaborate regularly with Solutions Engineers to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
• 02Develop a deep understanding of your assigned customer's environment, use cases, and challenges, and provide expert technical advice post-production
• 03Develop, manage, and implement a strategy for efficient workload consumption
• 04Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
• 05Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
• 06Lead customers through Well-Architected Framework outcomes, including security hardening (MFA, SSO/SAML, RBAC), DR/BCP readiness, AI observability and alerting design, platform modernization, and performance and cost optimization
• 07Leverage AI tools to develop scalable playbooks, skills, and automation that enable the broader CX organization to deliver technical outcomes faster and more consistently
• 08Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships

Требования

• 01B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• 02Hands-on experience with Python and SQL
• 038+ years of experience managing enterprise customer environments as a technical resource, or equivalent role
• 045+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
• 05Firsthand Snowflake product experience is required
• 06Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
• 07Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising
• 08Hands-on experience in database management, data engineering, and data science
• 09Experience working within the partner ecosystem as it pertains to Snowflake solutions
• 10Skilled in resolving complex escalations with senior customer executives
• 11Excellent verbal, written, communication, and receptive listening skills
• 12High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
• 13Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
• 14Excellent team player able to work with virtual and global cross-functional teams

Условия

• 01Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data
• 02Snowflake employees must abide by the company’s data security plan as an essential part of their duties
• 03It is every employee's duty to keep customer information secure and confidential
• 04Willingness to travel regionally to customer locations