Contingent Workforce Generalist

Навыки

Обязанности

• 01Provide outstanding customer service support to employees and internal stakeholders on Contingent SnowForce Team processes, policies, and issues — adhering to team SLAs throughout
• 02Partner closely with the Global Contingent Workforce Leader and Operations Specialist to meet team goals, drive projects to completion, and solve complex problems across the organization
• 03Drive compliance, education, and program-level project initiatives for the Contingent Workforce Program
• 04Help manage day-to-day tactical operations including team alias management, communications, documentation, scheduling, and meeting facilitation
• 05Facilitate resolutions of accommodation requests, immigration requests, cost rate analysis, and investigations for contingent workers
• 06Proactively identify issues based on discussions and emerging trends, escalating appropriately to leadership
• 07Create and maintain documentation around key work functions; provide training and mentoring support in areas where you serve as Subject Matter Expert
• 08Conduct in-person training sessions for stakeholders on contingent workforce processes and policies

Требования

• 013+ years of customer service support experience, preferably in support of a Contingent Workforce program, HR, or workforce management environment
• 02Experience interacting with all levels of a professional organization, from individual contributors to senior leadership
• 03Experience utilizing VNDLY Vendor Management System
• 04Experience working with a Managed Service Provider
• 05Demonstrated ability to exercise independent judgment and discretion while applying company policies and practices to determine appropriate action
• 06Understanding of contingent workforce classifications and processes
• 07Strong analytical and problem-solving skills with the ability to proactively identify and address issues before they escalate
• 08Proven attention to detail and accuracy across all areas of work
• 09Excellent communication skills and demonstrated experience handling sensitive matters with tact and diplomacy
• 10Proficiency with MS Office, Google Suite, Slack, Zoom, ServiceNow, and the ability to leverage AI tools such as Gemini, ChatGPT, CoCo, Snowflake Intelligence, and similar technologies
• 11Self-starter and fast learner capable of operating with minimal direction in a fast-paced environment
• 12Collaborative mindset with a proven ability to thrive in a team environment

Условия

• 01Be part of a dynamic, high-impact team at the intersection of People Operations and workforce strategy
• 02Partner directly with senior leadership on complex, meaningful challenges that shape how Snowflake manages its global contingent workforce
• 03Role for someone who loves building, connecting, and improving — developing cross-functional relationships across the entire organization
• 04Embrace innovation, including AI tools, to constantly raise the bar for how we operate
• 05For jobs located in the United States, salary and benefits information is available on the Snowflake Careers Site: careers.snowflake.com