Notion19 дней назад
Technical Enablement Manager, Customer Experience
Полная занятостьУдалёнка
Обязанности
- 01Own end-to-end CX enablement for a business vertical: define learning outcomes, readiness expectations, and content strategy across the learning journey
- 02Develop and maintain training and knowledge content: take a holistic approach to the learning experience, producing and maintaining comprehensive “enablement kits”
- 03Build and evolve onboarding: design journeys that reduce time-to-productivity and improve role readiness
- 04Lead launch readiness: translate product launches into clear readiness plans, content, and delivery for customer-facing teams
- 05Measure impact and iterate: define, track and continuously improve training outcomes while aligning to wider CX goals; report outcomes to stakeholders and leadership
Требования
- 017+ years experience building and leading onboarding and ongoing enablement programs (ideally for support, CX, or other customer-facing teams)
- 02Strong content strategy + knowledge management: proven experience designing and maintaining scalable, durable learning and knowledge experiences
- 03Instructional design capability: able to translate complex product/process changes into clear, role-relevant learning and documentation
- 04Measurement + critical thinking: comfort using metrics to define success, identify opportunities and measure impact; make data-informed decisions
- 05Cross-functional influence + operational rigor: skilled at aligning multiple partners, driving timelines, and building repeatable processes across multiple workstreams
- 06AI literacy + excellent communication: curious and pragmatic about using AI tools in day-to-day workflows, with good judgment and oversight; clear writing, strong facilitation
Условия
- 01Role is based in New York City, USA
- 02Work from offices on Mondays, Tuesdays and Thursdays (Anchor Days)
- 03Estimated base salary range for this role is $165,000- $185,000 per year
- 04Highly competitive cash compensation, equity, and benefits