Postman4 дня назад

Senior Manager, Customer Success Engineering

London

Обязанности

01Hire, lead and develop Customer Success Engineers across EMEA and APAC
02Serve as the primary CS operating partner to International Sales leadership
03Run a tight operating cadence, including account prioritization, engagement inspection, KPI tracking, risk escalation, blocker resolution, and executive reporting
04Own capacity allocation for their team
05Drive adoption, value acceleration, and measurable customer outcomes across the region
06Partner closely with Product to turn customer insights into actionable feedback
07Translate customer engagement into measurable business impact, including adoption growth, technical validation, and expansion readiness
08Own strategic initiatives and OKRs with clear execution tracking and accountability

0110+ years of experience in Forward Deployed Engineering, Customer Success, Technical Account Management, Solutions Engineering, Strategic Consulting, or related SaaS customer-facing roles
025+ years leading high-performing post-sales or technical customer teams
03Experience managing globally distributed teams across EMEA and/or APAC
04Proven ability to drive adoption, retention, and customer value outcomes across complex enterprise accounts
05Strong operational leadership skills with experience building scalable processes, execution frameworks, operating cadences, and team accountability models
06Demonstrated ability to operate effectively in evolving environments and drive structure, clarity, and measurable execution
07Strong partnership orientation with Sales leadership and experience operating within enterprise pod-based account models
08Strong coaching, stakeholder management, and executive communication skills
09Highly proactive leader with strong ownership mentality and bias toward execution