Crusoe10.03.2026

Senior Manager, Customer Success

Полная занятостьОфис

Обязанности

01Lead, mentor, and manage a team of CSMs, providing regular coaching and performance feedback
02Partner with customers to drive adoption of Crusoe’s Infrastructure and Managed AI services, assisting with expansion and renewal opportunities
03Drive product alignment across customer prioritization and needs
04Engage with Engineering and Product leaders to communicate customer feedback and influence the feature roadmap
05Develop documentation to empower both internal teams and customer self-service
06Analyze customer usage data and key performance indicators (KPIs) to assess customer growth opportunities
07Create internal documentation and customer-facing collateral to streamline the CS workflow

016-10 years of experience in Customer Success, with 2-3 years in a leadership or “lead” capacity
02A passion for developing talent and building a high-performing team culture
03Ability to develop and implement customer success strategies and processes
04Strong customer advocacy and problem-solving skills
05Excellent verbal and written communication skills
06Experience managing 'difficult' conversations and turning around at-risk accounts
07Strong collaborative skills to work across Sales, Product, and Support
08Comfortable using CRM and CS tools (like Salesforce, Gainsight, or ChurnZero) to manage workflows and report on team metrics
09Ability to translate customer data into actionable insights; identify gaps in the customer lifecycle and implement plays to improve NPS and adoption
10Proven experience in an IaaS or high-growth technology environment
11Strong understanding of customer success methodologies and best practices
12Ability to build and maintain strong relationships with executive-level stakeholders
13Ability to translate customer needs into product and service improvements
14A 'roll-up-your-sleeves' mentality—ready to jump into the trenches with your team when needed