Workato16.03.2026
Enterprise Customer Success Manager
Seoul
Обязанности
- 01Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of the Workato platform, increasing adoption across a variety of business and functional units, ensuring retention, supporting growth, and overall customer satisfaction
- 02Develop a strong command of Workato’s unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, our customer use cases/success stories, and our best practices
- 03Leverage the aforementioned knowledge and your technical Workato product expertise to guide the customer on their Enterprise Automation journey
- 04Develop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansion
- 05Establish regular touchpoints with the assigned customers per established practices to review progress against strategic business and technical product objectives
- 06Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives, including delivering Customer Objectives reviews, Executive Business reviews, etc
- 07Develop a deep understanding of a customer's business, use cases, and desired outcomes to guide them to achieve these via Workato’s product and services
- 08Develop and drive programs to increase usage of the product within the current (landed) group and expand usage to other business groups/functions
- 09Create customer assets, including a Joint Success Plan, to be leveraged by our sponsors, outlining progress with Workato mapped to their business initiatives, value, deployment plans, etc
- 10Monitor customers' achievement of desired outcomes and value, consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholders
- 11Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
- 12Serve as the primary point of escalation when customer issues arise and effectively prioritize/orchestrate resolution of customer requests or issues
- 13Develop trusted and collaborative relationships with internal stakeholders and business partners; and champion customers internally to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth
- 14Professionally manage your book of business and provide periodic and accurate reporting, develop growth and risk mitigation plans, following our playbooks, best practices, and documentation requirement
- 15Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency
Требования
- 01BS or equivalent education
- 027+ years of professional experience in consulting, customer success, client relationship, or technical account management roles with a demonstrated track record of increasing adoption, revenue retention, and customer satisfaction
- 03Experience managing a portfolio of enterprise accounts, with account ARR ranging from ~$200k to multi-million ARR across the Forbes Global 2000 companies
- 04Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes
- 05Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)
- 06Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations
- 07Experience in Integration and/or business automation
- 08Awareness of processes and roles in the enterprise